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RSHosting Report Card
Contact Information

Tel: +1-888-702-7866
Email: sales@rshosting.com
Website: http://www.rshosting.com/
Address: 616 Corporate Way, Suite 2-4030
Valley Cottage, NY, 10989, United States of America

Blog:
www.rshosting.com/blog
Forum:
www.rshosting.net/forum
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Sales A
Plans / Features A
Usability A
Final Grade A
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RSHosting Web Host Interview
 
What is your name and position with RSHosting?
My name is Sam and I am the CEO of RSHosting.com
 
Please tell us the year established and brief history of RSHosting?
RSHosting was established in the year 2003. It was a small company then, where we intended only to offer quality reseller hosting for people who need excellent web hosting infrastructure and one of the best support. Since then RShosting has emerged as one of those reputable web hosting companies which are known for fast and friendly support and have now expanded to offer all web hosting solutions including managed shared hosting, managed VPS and Dedicated servers etc.
 
What do you offer your customers that are unique to your company?
Our USP is our robust high performance enterprise grade servers and our 24/7 Live chat support with a 15 minutes response guarantee for Email support.
 
What is the most challenging aspect to offering Web Hosting?
We have never compromised with quality of our network infrastructure and server hardware. While the competitors are offering cheap web hosting in market, it is sometimes difficult to match those prices while hosting customer websites on such expensive hardware. Due to the same reason, our web hosting plans are costlier than those of other cheap hosting companies out in market, but at the same time, our web hosting services have achieved 100% uptime benchmark, which others fail to deliver.
 
What is it that makes RSHosting a competitive company in the Web Hosting market?
For more than 12 years in web hosting business, RSHosting has now achieved a reputation of the most reliable web hosting company around. While other web hosting companies struggling out there to maintain 98% uptime for their servers, RShosting has managed to deliver 100% uptime and that too with 15 minutes guaranteed email support response time, 24x7x365 days a year.
 
What new features have RSHosting added for its customers in the past year?
RShosting started with offering only reseller hosting in 2003. However, in the last few years we have expanded to offer a variety of other web hosting services such as managed shared hosting (which is comparatively cheap), managed VPS servers, managed Dedicated hosting, e-Commerce hosting, Managed Wordpress Hosting etc. We also offer a choice of Datacenter location to our customer to choose from 1) UK Datacenters and 2) USA Datacenters.
 
What would you say is RSHosting #1 asset to its customer base?
I believe, RSHosting’s #1 asset to our customers is our top-class, friendly and lightning fast support who will be there to assist you even on Christmas and New Year’s eve. We offer “PERSONAL TOUCH” support powered with 24/7/365 Live Chat and 15 minutes guaranteed Email support.
 
Where do you see RSHosting and the web hosting industry in three years?
In the coming years, we intend to expand our web hosting services on servers located in multiple Datacenters globally such as Singapore, Australia, India and UAE.
 
How many customers do you currently have?
There are currently over 20,000+ customers, around the world.
 
Who are some of your famous clients?
RSHosting is proud to be trusted by several industry leading companies all around the globe. However, I am afraid, due to a strict privacy agreement between RSHosting and our clients, their names and identities cannot be disclosed.
 
Do you own your own datacenter?
No, but we own our server hardware, which is collocated in UK and USA datacenters.
 
Where are they located?
Our servers are located in UK and USA datacenter.
 
What kind of backup power do you have?
RSHosting has servers hosted in Datacenter which maintain N+1 redundancy on each power back-up level. Fault-tolerant redundancy is essential in ensuring that if power is lost to a data center it will never lead to an interruption in service. RSHosting''s datcenter facilities feature APC battery back-up systems, and multiple industrial-grade generators.
 
Do you have multiple backbone connections?
Yes
 
What connections do you have?
We have our servers hosted in Datacenter which have multiple 10Gbit connections.
 
Do you offer 24/7 support?
Yes. We offer 24/7 Live Chat and Email support.
 
Do you have technicians present 24/7 or 9-5 M-F?
24/7/365
 
What is your average turn-around time on a support ticket?
Average turn-around time is 10 minutes, while we guarantee 15 minutes response time for support tickets raised under technical support department by our customers.
 
Do you charge your clients for support? If so, please explain.
No. We offer FREE support to our customers.
 
Do you offer a money back guarantee?
Yes, we offer 30 days money back guarantee with our Shared Hosting and VPS server plans. The money back guarantee is not applicable however to services such as domain registrations, SSL certificates, cPanel of any other software licenses and Dedicated servers.
 
Thank you for your time and insight into RSHosting.
 
 




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