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WebHostFace Report Card
Contact Information

Tel: 1-866-389-6676
Email: office@webhostface.com
Website: http://www.webhostface.com/
Address: 19C Trolley Square
Wilmington, Delaware, 19806, United States of America

Blog:
http://webhostface.com/blog/
Forum:
http://webhostface.com/forum/
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WebHostFace Web Host Interview
 
What is your name and position with WebHostFace?
My name is Elena and I am the Head of the Marketing Department. I have the privilege to work with all of our various partners here at WebHostFace no matter how small or large they are.
 
Please tell us the year established and brief history of WebHostFace?
WebHostFace is a relatively new brand- it was founded two years ago but our team is composed only of people with rich hosting experience in some of the leading companies on the market. The official launch of our website is considered to be on 08/15/13.

I have been working for the WebHostFace idea since it was first conceived back in the early 2013. We were a small group of enthusiasts, who researched the market, created the product and gathered the highly-qualified team that is now the backbone of the company. When we first started we had nothing but our ideas, faith and excessive courage that we will be able to do it. We had full hearts, empty wallets…. and a great desire for success. There were those who told us – It’s impossible! There were those days which made us think that the obstacles were impassable. But the secret behind our success is our creative and committed team. We love what we do and our customers can feel it. I will always be proud and happy to have “Service always comes with a smiling face” come to my mind and see the evidence of it every day.
 
What do you offer your customers that are unique to your company?
Our service differentiates us from other web hosting companies. Everyone should feel at home with WebHostFace. WebHostFace stands for the new, improved face of webhosting. We have gathered around the idea of creating a company that aims to take hosting services to a whole new level and this is why here at WebHostFace, we are all about our customers.

Literally, the entire WebHostFace staff is at the service of our customers and available to personally assist with anything, from our technical support trainees even up to our CEO. It is a regular practice to see namely him, contact customers to assist with an issue , which required a lot of time and attention to resolve. It is not surprising as well is to see any of our Managers wake up late at night to respond to a customer inquiry and assist the overloaded customer care team. These are not extraordinary situations, nor are they desperate ways to boast, these are simple examples of the lengths to which we, as a company, will go to ensure the complete satisfaction of our Customers.
 
What is the most challenging aspect to offering Web Hosting?
Web hosting is a competitive industry and that makes it extremely hard to survive for a new web hosting company. The competition is extremely fierce - from the numerous new companies that enter the market every day, through the big corporations that rule on the market to the evolution of technology that makes it even more challenging. Differentiation is much more difficult and it''s a war in features and price more than ever. Given that generic web hosting is so commoditized these days, branding is one of the few differentiators left.

Yet, the biggest challenge for us is the negative image some of the low-cost hosts create for the whole segment by providing low-quality service.
 
What is it that makes WebHostFace a competitive company in the Web Hosting market?
I know we are still a young company, but we have huge dreams and strive for success. From the very first day we created WebHostFace we have been constantly developing new technologies, performing endless customizations, investing in proactive infrastructure, working on customer experience, and usability and service improvements. Basic functions are made easier to manage and enriched with additional in-house built innovations: from application installations, activation and deactivation of modules, changing php versions, monitoring statistics to major server implementations for stable and smooth performance of virtually any online venture.
 
What new features have WebHostFace added for its customers in the past year?
Last year was extremely busy for us, we have had a lot of cool new things. The year began with the wonderful partnerships we established adding to a full basket of goodies for our customers. We chose only the most trustworthy and well-accepted companies for our partners, so that everyone can feel well-provided with us: SiteApps, CloudFlare, Canva helped us deliver their amazing services and enhance our capabilities for the customers.

We introduced a brand new shared hosting plan. Face Ultima targets people whose websites need more server resources and additional services than the standard shared hosting plans we offered at that time. The idea to create Face Ultima, tailored for business websites, came out as a natural response to the rising demand of our customers for a middle solution between the standard shared and higher end Virtual Private Server hosting.

And that’s not all, we now offer free SSL certificates on certain packages. We’ve also ramped up our reseller offerings. We have added a lot more goodies over the year, like improved control panels and custom PHP management tools that support multiple PHP versions.
 
What would you say is WebHostFace #1 asset to its customer base?
A satisfied customer is the best business strategy of all. Our customers are our #1 asset. Providing personalized services to them, addressing their requirements and exceeding their expectations is our number one priority. Because once you create a loyal customer base, it''s tough for a competitor to take that away.
 
Where do you see WebHostFace and the web hosting industry in three years?
As a brand marketer, I''m a big believer in ''branding the customer experience,'' not just selling the service. Successful startups and world-class companies are known to have fiercely loyal customers driven by fully-engaged team members, resulting in proactive referrals and more purchases.
 
How many customers do you currently have?
We currently have 15 000+ customers around the world.
 
Who are some of your famous clients?
Here at WebHostFace we treat every customer specially. Two years later, I still know almost all of our clients by name. And it is not just me. We know how many children they have, what they do for living, what do they like, what is the name of their dog. Every one of them is famous… to us. That is the best part once you are still a small company, you treat your clients as a part of our family.
 
Do you own your own datacenter?
Our specialty is hosting websites, applications, and data, not operating a Data Center facility, so we want to utilize the best available Data Center to make sure we can provide the services that are essential to our clients. It’s all about the best of breed. We believe strongly that our main Data Center is one of the best and we are proud to have it house our infrastructure. .
 
Where are they located?
WebHostFace hosts accounts in key points around the world: you can choose between USA, Singapore and Germany. We make sure that each Data Center has its certifications and audits, and we are always making sure that this is the best place possible to house our hosting network and customer’s websites.
 
What kind of backup power do you have?
We have N+1 2MW redundancy at power, network and cooling layer. We’ve UPS backup along with multiple generator backups.
 
Do you have multiple backbone connections?
Yes, we are operating a fully redundant network.
 
What connections do you have?
We have excellent connectivity through AT&T, Level 3, Zayo, Comcast
 
Do you offer 24/7 support?
Absolutely!WebHostFace is always open, and we have people here 24/7/365. Everyone who has dealt with hosting knows the importance of good support. At WebHostFace we have divided this high responsibility between four departments – customer care for all common inquiries, advanced technical staff, system administration and sales team.
 
Do you have technicians present 24/7 or 9-5 M-F?
Our own technical support team is available by phone, e-mail and ticket, 24 hours a day, 7 days a week, to answer questions and help you make the most of your WebHostFace package.
 
What is your average turn-around time on a support ticket?
Having to wait a long time for a reply to even the simplest of questions can be frustrating at times, not to mention if your website is down and you are losing money by the second. That is why we are prepared to reply to all inquiries within a few minutes and provide a professional hand for your online projects. No matter what challenges you are facing, we''ll take care of them and we''ll also always take the time to answer your questions extensively in order to make your whole experience complete. That''s a promise!
 
Do you charge your clients for support? If so, please explain.
Technical support is given to all of our customers at no charge. Support is something that we will always offer to all of our customers for free, because service should always come with a smiling face.

Earlier this year, we introduced a brand new extra feature, named Premium support. We know that some customers need to move faster so that feature addresses this specific need. What it gives actually, is that you get faster response time on tickets and a few theme/plugin installations for free monthly.
 
Do you offer a money back guarantee?
Absolutely! We are so confident you will be happy with our web hosting services that all our shared hosting plans come with a 30 days money back guarantee. This will give you peace of mind that our services will meet your expectations. If for any reason you not satisfied with our services in the first 30 days of signing up for your account, you may cancel and receive a refund.
 
Thank you for your time and insight into WebHostFace.
You are welcome!
 
 




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