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ioZOOM Report Card
Contact Information

Tel: N/A
Email: sales@iozoom.com
Website: http://www.iozoom.com/
Address: 11205 Bellaire Blvd., # B-22
Houston, Texas, 77072, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction IO Zoom was founded in 2015 to provide top-notch, human-oriented website hosting services to their customers. IO Zoom network protects from over 95% of the most common DDoS attacks keeping customers VPS online. IO Zoom uses KVM Virtualization technology and provide SolusVM Control Panel to their customers. KVM is a hardware level virtualization technology giving more freedom to run own Linux kernel or even Microsoft Windows operating system. KVM VPS is fully isolated with independent resources which increases server stability and performance. And SolusVM Control Panel allows to manage VPS including remote reboot, shutdown, check server status, change root password, check usage statistics including disk space and bandwidth, change VPS hostname, and etc. They provide 100% hardware, infrastructure, and network uptime guaranteee and 30 days money back guarantee on their VPS plans.
IO Zoom is fastest growing hosting company in the industry. They are expertise in 100% solid state drive (SSD's) VPS Hosting with RAID 10 which provides maximum I/O performance, faster website response time, and redundancy. IO Zoom also offers Free VPS Management to their customers. They backed up their services with round the clock customer care service via live chat, email, and ticket system.
Sales Review Grade: A
What we like: Sales team has great customer serving skills. They properly understand the requirement of customers and suggest product accordingly.
What needs improvement: Would like to see 24x7 Phone option.
Support Review Grade: A
What we like: IO Zoom Service reliability is just great. Technical Support Engineers are professionally educated and certified. They deal every issue very promptly and efficiently.
What needs improvement: Would like to see 24x7 Live Chat and Phone option.
Plans / Features Review Grade: A
What we like: SSD VPS Hosting is simply great environment. The application we installed on the server run very smoothly without any downtime.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
IO Zoom customers receive all the benefits of more expensive VPS hosting services at an extremely competitive price. World-class network, legendary customer service, and cutting edge technology make IO Zoom a complete VPS solutions provider.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 10am to 5pm
Response Time (Initial Acknowledgement) Was chatting with sales agent within few seconds.
Response Time (Issue Resolved) Sales person was friendly to answer all questions.
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email sales@iozoom.com
Main URL http://www.iozoom.com/
 
Billing Details
Payment Methods
Discover, Visa Debit
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.iozoom.com/pricing.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.iozoom.com/sla.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Great Pricing, Amazing Service Ernest Murry A A A A 5/26/2016 3:04:16 PM




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